Unlike many residential cleaning services, we don't require home visits for cleaning estimates. There are no hard sells. You can visit our "Prices" page to get an overview of our current rates.
Prices are based on the approximate number of "cleaning hours" anticipated based on the approximate square footage of your home and the level of cleaning needed.
We know you are busy, and we aim to make the booking process as easy as possible. If you already know what kind of service you require, you can head over to our "Bookings" page and book your appointment quickly online.
If you are unsure about what kind of service level you need - or if you have any questions or information you would like to communicate to us verbally - you can also book by phone at (206) 866-9929. If we are out of the office when you call, we will return your phone call as quickly as possible.
Our cleaners generally work in teams of two or three, and the total amount of time it will take to clean your house will depend on the number of cleaners on your cleaning team, the square footage of your home, and the level of cleaning needed.
As an example, if you ordered a deep clean that will take between six to eight cleaning hours total and we have a team of two cleaning professionals in your home, than the total cleaning time needed for your appointment will be approximately three to four hours.
Currently we provide cleaning services to North Kitsap county and Bainbridge Island. This includes the towns of Poulsbo, Indianola, Kingston, Suquamish and Silverdale.
We plan to expand our services to all of Kitsap County by the end of 2017. Please contact us if you have any questions about our service area!
You should receive an email confirming your appointment and providing you with important service information. If for some reason you need to cancel your appointment, the email will contain an easy to use cancellation link. Please note that we require 24 hours advance notice before any cancellation. Otherwise there will be a $75 cancellation fee.
The day before your scheduled appointment, we will also send you a notification reminding you of your cleaning appointment. It is very important that you make arrangements so that our house cleaners can access your home upon arrival and immediately start the cleaning process. If you will not be at home when we arrive, please let our office know how you would like for our cleaners to enter into your home. We will confirm this arrangement with you on the day before your cleaning service. If we are unable to enter your home, you will be subject to our cancellation fee. Also, if we are required to wait for entry into the house, that time will be deducted from the time allocated to your service package.
On the day of service, you will receive a notice when we are on our way to your home. It is important to us that our cleaners arrive within a service window of thirty minutes from the time the appointment is booked.
Once our cleaners have finished their job, you will also be notified by text that the job has been completed. Payment is required on the day of your cleaning service. You can pay by check, cash or by credit card.
Thank you again for your booking. We look forward to providing your cleaning service in the near future!
No, and in fact many of our clients prefer to have us clean when they are not home. However, you do need to make sure we are able to enter your house at the scheduled appointment time. Some clients choose to give us a key that we will code and store in a secure location.
If you have a security system, you will also need to make arrangements to have it disarmed during our cleaning service. If you will not be at home, we recommend you provide us with a temporary guest code to use during the day of your cleaning service.
We also will need to be able to secure your house upon completion of our cleaning services.
Please be advised that if we are unable to access your home during the service day, or unable to disarm your security system, we will be unable to clean your home and be forced to charge a cancellation fee.
No, we will bring all needed cleaning supplies and equipment with us. However, if there is a special cleaning product you would rather we use during a clean, you will need to provide these products yourself along with instructions on how you would like for it to be used. Please be aware that we will only use non-toxic cleaning products.
We offer a 100% satisfaction guarantee. If you are unhappy with our service, please let us know within 48 hours, and we will immediately re-schedule a visit to clean any missed areas.
We are happy to reschedule your cleaning appointment, but we require a 24 hour notice for any cancellations. Otherwise there will be a $75 cancellation fee. If you have booked online, you will receive a cancellation link by email. If you booked by phone, please call our office at (206) 866-9929 to cancel or reschedule your appointment.
We love pets! However, keep in mind that some animals can be nervous around our cleaners and/or our equipment (especially vacuums).
It is generally best if pets are restricted to rooms that are not being currently cleaned during the cleaning process. If you are not at home and your pet is friendly, we can move your pet from room to room ourselves during the cleaning process. However, if your animal is shy, please be available to do this yourself - or place them in a room that will not need cleaning during our visit.
Also, please be advised that for health and safety reasons, we cannot clean litter boxes or pet feces from any surface.
We understand that some of our clients do not wear shoes in their home. However, Washington State OSHA requires that our employees wear shoes while on the job. To protect your flooring, all our employees have a special pair of work shoes that are only worn indoors while on cleaning jobs.
Our goal is to use cleaning products that are safe for the environment and are not wasteful. This means that we do not use products which are toxic or have harmful ingredients. We avoid using disposable products (such as paper towels) and use biodegradable supplies whenever possible. We also aim to reduce the amount of drive time needed by giving cleaning estimates online and having employees carpool whenever possible.
Please check out our products post on our blog for more information about the supplies we use and our green cleaning philosophy.
We want to be a socially responsible employer. This starts with paying a living wage (starting at $15 an hour) to all our employees, and then offering regularly scheduled pay raises.
All our cleaning professionals are paid employees, not independent contractors. They receive paid vacation time off, including federal holidays, as well as paid sick leave (in compliance with the soon to be enacted Initiative Measure No. 1433). As employees, they also receive social security benefits, workman's compensation insurance and unemployment insurance benefits.
In addition, we also offer paid training and we seek to foster a collaborative and healthy work environment. Many of our employees are parents who work while their children are at school. We seek to create work schedules that allow for our employees to easily drop off and pick up their children.
It is important to us that we recruit employees who will stay with us for the long term, have regular opportunities for wage growth and that they are able to work in a happy and healthy work environment. Interesting in working for us? Visit the Join Our Team page to learn more!
Although it is not required, to get the most out of our deep cleaning service it is suggested you pick up items like clothes and toys before hand, and make sure dishes are already washed or in the dishwasher. This way we can spend the time allocated more on deep cleaning rather than "tidying."
A tip is always appreciated (but not required) and 100% of all tips go straight to your cleaners. In the cleaning industry it is common to tip at a flat rate as opposed to a percentage.
If you would like to tip your cleaner there are two main ways you can leave a tip:
- You can tip your cleaner directly by leaving your tip on the counter with your service paperwork.
- We can add your tip into your service total. If you choose to do this, Kitsap Clean will reimburse your cleaner directly.
Yes! We realize that an affordable house cleaning service can be very important to many seniors in our community. For that reason, we offer a senior discount of 10% on all our cleaning services. If you qualify and are booking an appointment online, enter the code Seniors into the coupon code field when selecting your payment options.
Yes! For every successful client referral you will receive $50 off your next service. We will provide you a referral card during your cleaning service with more information.
Yes! We have a general liability insurance policy for janitorial and cleaning services, underwritten by Hiscox Insurance, that provides coverage up to $300,000 in damages. We can provide you with a certificate of insurance upon request.
Yes. We are licensed by Washington State and also the City of Bainbridge, and we can provide you copies of our business licenses upon request.
We perform a criminal background check (through GoodHire.com) as well as a reference check on all our employees prior to hiring.