I have just booked an appointment online. What is next?

You should receive an email confirming your appointment and providing you with important service information. If for some reason you need to cancel your appointment, the email will contain an easy to use cancellation link. Please note that we require 24 hours advance notice before any cancellation. Otherwise there will be a $75 cancellation fee.

The day before your scheduled appointment, we will also send you a notification reminding you of your cleaning appointment. It is very important that you make arrangements so that our house cleaners can access your home upon arrival and immediately start the cleaning process. If you will not be at home when we arrive, please let our office know how you would like for our cleaners to enter into your home. We will confirm this arrangement with you on the day before your cleaning service. If we are unable to enter your home, you will be subject to our cancellation fee. Also, if we are required to wait for entry into the house, that time will be deducted from the time allocated to your service package.

On the day of service, you will receive a notice when we are on our way to your home. It is important to us that our cleaners arrive within a service window of thirty minutes from the time the appointment is booked.

Once our cleaners have finished their job, you will also be notified by text that the job has been completed. Payment is required on the day of your cleaning service. You can pay by check, cash or by credit card.

Thank you again for your booking. We look forward to providing your cleaning service in the near future!